SHIPPING

 

This Shipping Policy applies to Shine With Me and outlines how orders are processed, shipped, and delivered.

SHIPPING POLICY

At Shine With Me, we are committed to providing a reliable and transparent shipping experience for our customers worldwide.

Please note that international orders are fulfilled and dispatched from locations outside Australia, depending on the destination and logistics availability.

Order Processing

• Order Confirmation: Once your order is placed, you will receive an order confirmation email containing your order details.
  
• Processing Time: Orders are typically processed and dispatched as quickly as possible. Processing times may vary during sales, promotions, or peak seasons.
  
• Business Days: Processing and shipping timeframes are calculated in business days (Monday to Friday, excluding public holidays).
  

Shipping Destinations

We currently ship internationally. Availability of shipping services may vary depending on the destination country.

If we are unable to ship to your address, our support team will contact you to arrange an alternative solution or refund where applicable.

Delivery Timeframes

Estimated delivery times vary by destination:

• International Orders: Approximately 5–10 business days, depending on the destination and local courier operations.
  

Delivery times are estimates only and may be affected by factors outside our control, including customs processing, carrier delays, or local service disruptions.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and order details. The total shipping cost will be displayed before you complete your purchase.

Order Tracking

Once your order has been dispatched, a shipment tracking number will be sent to you via email.

Tracking information may take up to 24–48 hours to become active after dispatch.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless expressly stated otherwise.

Shine With Me is not responsible for delays caused by customs clearance processes.

Delivery Issues

If your order is delayed, damaged, or missing upon delivery, please contact us as soon as possible at:

Email: info@shinewithme.co

We will investigate the issue and work with our shipping partners to provide an appropriate resolution in accordance with Australian Consumer Law.

Address Accuracy

Please ensure that all shipping details provided at checkout are complete and accurate.

Shine With Me is not responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer.

Returns and Refunds

For information regarding returns, refunds, or exchanges, please refer to our Refund & Returns Policy.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

Email: info@shinewithme.co

Last Updated: [23-12-2025]