Frequently Asked Questions
At SHINE WITH ME we want your shopping experience to be effortless and enjoyable.
Here are answers to our most frequently asked questions to help guide you through your order and jewelry care.
Order
Yes, we proudly ship worldwide so you can enjoy our jewelry wherever you are.
International shipping times may vary depending on your country’s customs process.
Finding your perfect fit is easy.
Visit our "Ring Size Guide"page for simple instructions and a printable sizing chart.
Once your order has been dispatched, you’ll receive an email or SMS with your tracking details so you can follow your parcel every step of the way.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Yes — orders can be canceled within 2 hours of purchase.
Once processing has begun, cancellations are no longer possible, but you may still request a return after delivery.
We accept returns and exchanges within the eligible time frame stated in our policy.
Please visit our "Returns & Exchanges"page for detailed instructions.
Please note: Customized or personalized items are non-returnable.
We’re happy to help!
If you contact us within 2 hours of placing your order, we can update your delivery address before dispatch.
Please check your Spam or Promotions folder.
If you still don’t see it, reach out to us at 📧 info@shinewithme.co, and we’ll resend your confirmation right away.
Delays can occasionally occur due to high-volume seasons, weather conditions, or customs checks for international orders.
We’ll always do our best to keep you informed and ensure your order reaches you as soon as possible.
Some countries may charge customs duties or import taxes, which are not included in your order total.
These fees are determined by local customs authorities and are the responsibility of the recipient.
If your parcel is returned to us because of unpaid duties or an incorrect address, the courier fee will be deducted from your refund.
Refunds are processed once we receive the returned package.
Yes — we offer free nationwide delivery across Pakistan on all orders, with no minimum spend required.
International shipping costs are calculated at checkout.
Brand & Product FAQs
Yes! Each piece is made from premium stainless steel with high-quality gold plating, making our jewelry water-resistant, tarnish-free, and hypoallergenic — perfect for everyday wear.
Every order comes in our signature SHINE WITH ME packaging, ideal for gifting.
You can also include a personal note at checkout to make your gift extra special.
To maintain the shine and longevity of your jewelry:
- Avoid direct contact with harsh chemicals, lotions, or perfumes.
- Store your pieces in the SHINE WITH ME pouch when not in use.
- Clean gently with a soft, dry cloth to restore brilliance.
- For more tips, visit our "Jewellery Care"page.
